FAQs

Check out our quick guides and frequently asked questions (FAQs) on Snoozled.

General

How do I change my password?

You can change your password in the ‘My Settings’ page of your account settings.

How do I delete my account?

We’re sorry to see you go, but if you need to delete your account please contact us and we will delete all of your information.

How does Snoozled make money?

As with any business we do need to earn money to keep the site up and running as well as continuing to innovate. To do this we keep 25% of each sale. This covers our operating, marketing and payment processing costs, similar to how other sites work. So we only earn when sellers earn!

Is it free to join Snoozled?

Yes – it’s free to join as a buyer or seller. Creating profiles, shops and listing items are all also free. We don’t charge any membership fees.

Is my private information safe?

At Snoozled, we don’t collect any private information from you. However please note, to receive your item you will have to provide information to the Seller, and we can’t be responsible for any of that information. 

What is Snoozled?

We’re an online forum where users can make arrangements buy and sell from one another. Read more about the site, it’s owners and our mission in the About Us section.

Who can buy / sell items?

Anyone who is over the age of 18.

Buying

How can I find items sold by a particular seller?

Most people will send you a direct link to their shop, but we’re also in the process of adding a search feature so you can look for items using keywords. If you can’t find what you’re looking for you can also message a seller to make a special request.  You can also use the following URL structure to find a particular user’s shop: snoozled.com/shop/[username]

How is shipping calculated?

Shipping is probably one of the trickiest parts of the selling process. Sellers will list all types of items and sell them all over the world. If you list the country you live in on your profile, when you go to check out it looks to see if you and seller are in the same country. It will then apply either a national or international shipping rate. Once you get to the final checkout page your shipping cost will automatically update and of course you can still modify it there as well if necessary.

 

I haven’t received my item – what should I do?

Don’t panic! The amount of time that it takes for an item to arrive often depends on your local postal services. If the estimated delivery time has already passed, you should contact the seller. Please remember, we at Snoozled don’t have your money or your item, so we don’t get involved in disputes.

The item received doesn’t match the description – what should I do?

If you received an item that’s wrong, damaged or otherwise not as described, you should contact the seller so they can quickly help you with the issue. Unfortunately, Snoozed can’t be responsible for the quality of any items and it’s up to the seller if they want to offer any refunds.

What payment methods do you accept?

All transactions are directly between Buyers and Sellers. Most common options of payment would be via PayPal, CashApp, Venmo or a Bank Transfer (like Zelle).

Selling

Can I block buyers from other countries from purchasing my items?

Yes – you can prevent your items being purchased from buyers in other countries by changing your shipping availability settings in the shipping section of the ‘My Shop’ page in your account settings. Here, you can enable or disable national and international shipping, and exclude certain countries from these lists.

How do I get setup and selling?

We’ve created a Quick Guide on How to Sell to help you out with a lot of the common questions like:

  • How to setup a shop
  • How to add items
  • How to setup the shipping options

 

What do the different shipping classes means?

We provide four options for shipping to account for different sizes and weights of items, these are: large size item, medium size item, small size item and free shipping. You can set the price for each option in the shipping section of the ‘My Shop’ page in your account settings. You should base the prices on the type of items you are likely to be selling.

What if I can’t fulfill all the orders in time?

We advise that you let your buyers know about a potential delay in receiving their item, and always start with a low stock, as it’s much easier for users to request more and to relist it when it’s out of stock.

Why does my item appear for sale in US dollars?

The sit default currency for all items is US dollars. However, if both the Buyer and Seller agree to complete the transaction in a different currency, that is totally cool.

If you still can’t find the answer to your question, please contact us.